AES-PHEAA

Consumer Complaints

There are over 9925 complaints on file for AES-PHEAA. Dated between 2019-12-11 and 2012-03-07.

Complaints by Product

Student loan - Federal student loan servicing5588
Student loan - Non-federal student loan2085
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting912
Student loan - Private student loan651
Debt collection - Federal student loan debt178
Debt collection - Non-federal student loan173
Debt collection - Federal student loan115
Debt collection - Private student loan debt76
Debt collection - I do not know47
Debt collection - Other debt19
Debt collection - Other (i.e. phone, health club, etc.)18
Credit reporting - 17
Credit card or prepaid card - General-purpose credit card or charge card16

Latest Complaints

2019-12-09

Allerton, NY

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-12-08

NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-12-08

Clermont, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-12-08

Clermont, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-12-06

CT

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-12-06

IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-12-05

Hollywood, FL

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-12-05

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-12-04

Federal Way, WA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2019-12-04

CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2019-12-03

Ft Myers, FL

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-12-03

Binghamton, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-12-03

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-12-03

Cheverly, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: In progress

Timely Response

2019-12-03

San Diego, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-12-02

IA

Communication tactics

Debt collection: Federal student loan debt

Used obscene, profane, or other abusive language
Company Response: Closed with explanation

Timely Response

2019-12-02

Fairgrounds, LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: In progress

Timely Response

2019-12-02

Springfield, MO

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Problem with personal statement of dispute
Company Response: In progress

Timely Response

2019-12-02

Oxford, GA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: In progress

Timely Response

2019-12-01

Dallas, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-12-01

Waco, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with explanation

Timely Response

2019-11-30

Portland, OR

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: In progress

Timely Response

2019-11-30

NY

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2019-11-29

Metairie, LA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-11-29

Houston, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response


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