AMERICAN EXPRESS COMPANY

Consumer Complaints

There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.

Complaints by Product

Credit card - 6669
Credit card or prepaid card - General-purpose credit card or charge card4554
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting792
Credit card or prepaid card - General-purpose prepaid card655
Debt collection - Credit card debt575
Prepaid card - General purpose card437
Debt collection - Credit card388
Bank account or service - Other bank product/service221
Bank account or service - Checking account171
Checking or savings account - Checking account163
Checking or savings account - Other banking product or service75
Prepaid card - Gift or merchant card72
Debt collection - I do not know65
Credit reporting - 54
Bank account or service - Savings account45
Credit card or prepaid card - Gift card40
Checking or savings account - Savings account35
Prepaid card - ID prepaid card33
Debt collection - Other (i.e. phone, health club, etc.)32
Prepaid card - Mobile wallet30
Debt collection - Other debt28
Prepaid card - Payroll card28
Prepaid card - Other special purpose card23
Credit card or prepaid card - Payroll card18
Other financial service - Traveler’s/Cashier’s checks18
Consumer Loan - Installment loan16
Credit card or prepaid card - Store credit card14
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report14
Money transfer, virtual currency, or money service - Mobile or digital wallet13
Money transfer, virtual currency, or money service - Domestic (US) money transfer12
Payday loan, title loan, or personal loan - Installment loan12
Credit card or prepaid card - Government benefit card11
Bank account or service - (CD) Certificate of deposit10
Money transfer, virtual currency, or money service - International money transfer9
Money transfer, virtual currency, or money service - Traveler's check or cashier's check9
Prepaid card - Government benefit payment card9
Payday loan, title loan, or personal loan - Personal line of credit8
Money transfers - Domestic (US) money transfer8

Latest Complaints

2019-12-13

Flushing, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Company Response: Closed with explanation

Timely Response

2019-12-10

Sandy, UT

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-12-10

Leeton, UT

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-12-10

Midlothian, VA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2019-12-07

LA

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-12-06

Bettendorf, IA

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with non-monetary relief

Timely Response

2019-12-05

FL

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-12-05

Hamburg, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2019-12-05

Hamden, CT

Unable to get your credit report or credit score

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Other problem getting your report or credit score
Company Response: Closed with explanation

Timely Response

2019-12-05

RI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-12-05

AL

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-12-03

VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-12-03

Fort Collins, CO

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-12-03

Stanford, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-12-03

Everett, WA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-12-03

NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-12-02

Brooklyn, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with explanation

Timely Response

2019-12-02

Franklin Lks, NJ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-12-02

WI

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with non-monetary relief

Timely Response

2019-12-01

Pasadena, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: In progress

Timely Response

2019-12-01

Columbus, OH

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with non-monetary relief

Timely Response

2019-12-01

San Antonio, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief

Timely Response

2019-11-30

Sewalls Point, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-11-30

East Rockaway, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-11-30

WI

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response


Related Finance Registrations
Legal Entity Identifier R4PP93JZOLY261QX3811 [AMERICAN EXPRESS COMPANY]
D.U.N.S. 006979900 [AMERICAN EXPRESS COMPANY]

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