BBVA FINANCIAL CORPORATION

Consumer Complaints

There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.

Complaints by Product

Checking or savings account - Checking account877
Bank account or service - Checking account668
Credit card or prepaid card - General-purpose credit card or charge card214
Credit card - 159
Bank account or service - Other bank product/service150
Checking or savings account - Other banking product or service129
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting119
Mortgage - Other mortgage102
Vehicle loan or lease - Loan101
Bank account or service - (CD) Certificate of deposit97
Mortgage - Conventional fixed mortgage95
Consumer Loan - Vehicle loan77
Mortgage - Conventional home mortgage67
Checking or savings account - CD (Certificate of Deposit)62
Mortgage - Home equity loan or line of credit55
Checking or savings account - Savings account49
Mortgage - Home equity loan or line of credit (HELOC)47
Bank account or service - Savings account39
Debt collection - Credit card debt28
Payday loan, title loan, or personal loan - Personal line of credit27
Mortgage - Other type of mortgage23
Debt collection - Other (i.e. phone, health club, etc.)18
Debt collection - I do not know16
Mortgage - Conventional adjustable mortgage (ARM)15
Mortgage - FHA mortgage14
Payday loan, title loan, or personal loan - Installment loan13
Money transfer, virtual currency, or money service - Domestic (US) money transfer12
Credit card or prepaid card - General-purpose prepaid card11
Consumer Loan - Personal line of credit10
Consumer Loan - Installment loan8
Debt collection - Auto7
Money transfers - Domestic (US) money transfer7
Money transfer, virtual currency, or money service - International money transfer7
Debt collection - Credit card6
Debt collection - Other debt6

Latest Complaints

2019-12-04

Tucson, AZ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage


Company Response: Closed with explanation

Timely Response

2019-11-29

Modesto, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-11-27

Mobile, AL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage


Company Response: Closed with explanation

Timely Response

2019-11-26

Merrick, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-26

Jacksonville, FL

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit


Company Response: In progress

Timely Response

2019-11-26

Grant Township, MN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-25

Oceanside, CA

Closing an account

Checking or savings account: Other banking product or service

Fees charged for closing account
Company Response: In progress

Timely Response

2019-11-25

Burlingame, CA

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-11-25

OK

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-25

Macclenny, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-11-25

Alexandria, VA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-11-25

Lewisville, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: In progress

Timely Response

2019-11-21

Itasca, IL

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: In progress

Timely Response

2019-11-21

Marina Del Rey, CA

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: In progress

Timely Response

2019-11-21

Richmond, VA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: In progress

Timely Response

2019-11-20

West Brandywine, PA

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-11-20

Downingtown, PA

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-11-20

Waterbury, CT

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-11-20

Hill Country Village, TX

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2019-11-20

Arlington, VA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: In progress

Timely Response

2019-11-20

Centerville, UT

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-19

Phoenix, AZ

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Company Response: In progress

Timely Response

2019-11-19

CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-11-18

Crowley, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt was paid
Company Response: Closed with explanation

Timely Response

2019-11-18

Chicago, IL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: In progress

Timely Response


Related Finance Registrations
Legal Entity Identifier 5493007GSUSXT1YK8Z31 [BBVA Financial Corporation]

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