CAPITAL ONE FINANCIAL CORPORATION

Consumer Complaints

There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.

Complaints by Product

Credit card - 12920
Credit card or prepaid card - General-purpose credit card or charge card7841
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting4703
Debt collection - Credit card debt1812
Debt collection - Credit card1807
Bank account or service - Checking account1450
Checking or savings account - Checking account1402
Consumer Loan - Vehicle loan1050
Credit card or prepaid card - Store credit card812
Vehicle loan or lease - Loan604
Bank account or service - Other bank product/service532
Debt collection - I do not know445
Mortgage - Other mortgage376
Credit reporting - 363
Checking or savings account - Other banking product or service336
Bank account or service - Savings account336
Checking or savings account - Savings account315
Mortgage - Conventional adjustable mortgage (ARM)244
Mortgage - Conventional fixed mortgage240
Debt collection - Other (i.e. phone, health club, etc.)208
Debt collection - Other debt185
Mortgage - Conventional home mortgage127
Mortgage - Home equity loan or line of credit123
Bank account or service - (CD) Certificate of deposit120
Consumer Loan - Installment loan104
Debt collection - Auto90
Money transfer, virtual currency, or money service - Domestic (US) money transfer83
Debt collection - Auto debt79
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report72
Checking or savings account - CD (Certificate of Deposit)64
Money transfer, virtual currency, or money service - Mobile or digital wallet46
Mortgage - Home equity loan or line of credit (HELOC)43
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services43
Mortgage - Other type of mortgage42
Consumer Loan - Personal line of credit38
Money transfer, virtual currency, or money service - Virtual currency33
Credit card or prepaid card - General-purpose prepaid card29
Payday loan, title loan, or personal loan - Personal line of credit24
Money transfer, virtual currency, or money service - International money transfer21
Mortgage - FHA mortgage20
Money transfers - Domestic (US) money transfer19
Consumer Loan - Vehicle lease17
Debt collection - Mortgage16
Prepaid card - General purpose card15
Payday loan, title loan, or personal loan - Title loan13
Money transfers - International money transfer12
Debt collection - Mortgage debt11
Vehicle loan or lease - Lease11
Debt collection - Medical10
Credit card or prepaid card - Gift card8
Money transfer, virtual currency, or money service - Traveler's check or cashier's check8
Bank account or service - Cashing a check without an account7
Payday loan, title loan, or personal loan - Installment loan7
Debt collection - Medical debt6

Latest Complaints

2019-12-11

Madison, WI

Written notification about debt

Debt collection: Credit card debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2019-12-11

Hollywood, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with explanation

Timely Response

2019-12-11

GA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-12-11

Scottsdale, AZ

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2019-12-10

Glen Allen, VA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-12-09

Ft Lauderdale, FL

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-12-09

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-12-09

Sarasota, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with explanation

Timely Response

2019-12-09

Kingstree, SC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-12-09

Blue Hill, AR

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-12-09

Nappanee, IN

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with non-monetary relief

Timely Response

2019-12-09

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation

Timely Response

2019-12-09

Barceloneta, PR

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with monetary relief

Timely Response

2019-12-09

Columbus, OH

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with explanation

Timely Response

2019-12-08

New Iberia, LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-12-08

Colts Neck, NJ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-12-08

Alta Loma, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-12-08

Norfolk, VA

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: General-purpose credit card or charge card

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-12-07

Perris, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-12-07

Laurel, MD

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-12-07

Bremen, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-12-06

Palos Park, IL

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-12-06

Norco, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-12-06

Sandy Hook, CT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-12-06

Montello, WI

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response


Related Finance Registrations
Legal Entity Identifier ZUE8T73ROZOF6FLBAR73 [CAPITAL ONE FINANCIAL CORPORATION]

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