CITIZENS FINANCIAL GROUP, INC

Consumer Complaints

There are over 6532 complaints on file for CITIZENS FINANCIAL GROUP, INC. Dated between 2019-12-05 and 2011-12-05.

Complaints by Product

Bank account or service - Checking account1620
Checking or savings account - Checking account956
Mortgage - Other mortgage409
Mortgage - Conventional fixed mortgage367
Mortgage - Home equity loan or line of credit360
Mortgage - Conventional home mortgage241
Bank account or service - Other bank product/service234
Credit card - 233
Mortgage - Home equity loan or line of credit (HELOC)198
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting192
Consumer Loan - Vehicle loan182
Checking or savings account - Other banking product or service152
Vehicle loan or lease - Loan126
Student loan - Non-federal student loan111
Credit card or prepaid card - General-purpose credit card or charge card109
Bank account or service - Savings account101
Consumer Loan - Installment loan77
Mortgage - FHA mortgage77
Bank account or service - (CD) Certificate of deposit70
Mortgage - Conventional adjustable mortgage (ARM)68
Checking or savings account - CD (Certificate of Deposit)56
Checking or savings account - Savings account55
Student loan - Private student loan53
Mortgage - Other type of mortgage51
Payday loan, title loan, or personal loan - Personal line of credit45
Payday loan, title loan, or personal loan - Installment loan32
Debt collection - I do not know30
Debt collection - Other debt23
Money transfer, virtual currency, or money service - Domestic (US) money transfer21
Bank account or service - Cashing a check without an account20
Consumer Loan - Personal line of credit18
Money transfers - International money transfer18
Debt collection - Credit card18
Debt collection - Private student loan debt17
Debt collection - Other (i.e. phone, health club, etc.)17
Mortgage - VA mortgage16
Debt collection - Credit card debt16
Debt collection - Auto debt15
Money transfer, virtual currency, or money service - International money transfer13
Debt collection - Non-federal student loan11
Debt collection - Mortgage10
Mortgage - Second mortgage8
Credit reporting - 8
Money transfers - Domestic (US) money transfer7
Student loan - Federal student loan servicing7
Debt collection - Mortgage debt6

Latest Complaints

2019-12-05

Ashaiiu, VA

Struggling to pay your loan

Vehicle loan or lease: Loan

Problem after you declared or threatened to declare bankruptcy
Company Response: Closed with explanation

Timely Response

2019-12-04

Coventry, RI

Credit monitoring or identity theft protection services

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Billing dispute for services
Company Response: In progress

Timely Response

2019-12-04

Hazle Township, PA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)


Company Response: In progress

Timely Response

2019-12-03

Mercer, PA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-12-03

South Waltham, MA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-12-03

Brooklyn, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: In progress

Timely Response

2019-12-02

South Waltham, MA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2019-12-02

Bellevue, NY

Trouble during payment process

Mortgage: FHA mortgage


Company Response: In progress

Timely Response

2019-12-02

OH

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: In progress

Timely Response

2019-12-02

Carroll Park, PA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress

Timely Response

2019-12-02

Washington, DC

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: In progress

Timely Response

2019-12-02

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: In progress

Timely Response

2019-12-01

Lafayette Hl, PA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: In progress

Timely Response

2019-11-30

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-11-29

Ford City, PA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: In progress

Timely Response

2019-11-29

Detroit, MI

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-11-29

Medford, MA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-11-29

Southgate, MI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: In progress

Timely Response

2019-11-29

Cochituate, MA

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: In progress

Timely Response

2019-11-28

Atl, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: In progress

Timely Response

2019-11-28

Chester, NY

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-11-27

E Longmeadow, MA

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: In progress

Timely Response

2019-11-27

Phila, PA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-11-26

Crest Hill, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: In progress

Timely Response

2019-11-26

Northbush, NY

Trouble during payment process

Mortgage: FHA mortgage


Company Response: In progress

Timely Response


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