Coinbase, Inc

Consumer Complaints

There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.

Complaints by Product

Money transfer, virtual currency, or money service - Virtual currency1649
Money transfer, virtual currency, or money service - Domestic (US) money transfer550
Money transfer, virtual currency, or money service - Mobile or digital wallet475
Money transfer, virtual currency, or money service - International money transfer196
Checking or savings account - Other banking product or service26
Checking or savings account - Checking account26
Money transfer, virtual currency, or money service - Foreign currency exchange16
Virtual currency - Domestic (US) money transfer14
Credit card or prepaid card - General-purpose credit card or charge card10

Latest Complaints

2019-11-25

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: Closed with explanation

Timely Response

2019-11-25

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: In progress

Timely Response

2019-11-25

Moapa, NV

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-11-20

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: Closed with explanation

Timely Response

2019-11-17

Wallington, NJ

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: In progress

Timely Response

2019-11-16

Okc, OK

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-11-14

Forest Hills, TN

Money was not available when promised

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-11-13

Washington, DC

Fraud or scam

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-11-12

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: Closed with explanation

Timely Response

2019-11-12

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: Closed with explanation

Timely Response

2019-11-10

Trenton, NJ

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: In progress

Timely Response

2019-11-07

Cloverly, MD

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-11-05

Huntsville, AL

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-31

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-31

Tuckasegee, NC

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-30

Bronx, NY

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: In progress

Timely Response

2019-10-29

Jacksonville, FL

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-25

Broomall, PA

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-24

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-23

Other service problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-22

Gardena, CA

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: Closed with explanation

Timely Response

2019-10-18

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Company Response: In progress

Timely Response

2019-10-17

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet


Company Response: Closed with explanation

Timely Response

2019-10-16

Jacksonville, FL

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet


Complaint: I have called, emailed XX/XX/2018 and tried to log into my account using the same credentials I set the account up with. After several months, the company, 'Coinbase Pro ' would not allow me to login and stated it did not recognize my device. It required me to upload my US gov issued Drivers license including the back ( with barcode ) over an unsecured transmission. A clear screenshot was required, or I could take a photo while accessing the device using my phone or webcam. Again, both methods are insecure and no one has legal right to store my ID or photos of me and the devices I use to access my accounts. I have received email correspondence from Coinbase Pro reiterating the same requirements over and over without resolving the matter or calling me to resolve the matter. I have purchased and traded with other exchanges and not had any problem between them ( XXXX ) until I changed my email address. Since they can not send me a confirmation by email and they have no other dual authentication set up it has been months since this began and it has not been resolved. I can not access : XXXX {$95.00} XXXX {$100.00} XXXX {$50.00} XXXX XXXX TOKENS XXXX XXXX TOKENS XXXX
Company Response: Closed with explanation

Timely Response

2019-10-12

Krakow, WI

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency


Complaint: Hello, On XX/XX/19 I responded to a XXXX ad from someone selling XXXX tickets. The person told me the only way he would sell these to me was if I purchased XXXX through the company Coinbase. I made a transaction via Coinbase by purchasing {$280.00} in XXXX onXX/XX/19. After giving the individual from XXXX my personal information and attempting to give him my {$280.00} it XXXX, the transaction never processed. Ultimately, it turned out the person selling the tickets was a scammer. From this point on all I wanted was my {$280.00} transaction from the Coinbase.com website reversed. After several attempts at trying to access my Coinbase account and contacting customer service via Email, I finally heard back from them on XX/XX/19. After several messages exchanged with Coinbase.com they were not able to provide me with a solution. Instead, they decided to lock my account on XX/XX/19. I never asked them to lock my account. I tried contacting them via phone several times but it was impossible to speak with a live representative and every time I asked them in several email messages they never provided me a way to speak with someone on the phone to resolve this. Eventually, on XX/XX/19, I was able to log back into my Coinbase account and on XX/XX/19 they provided me with me access and the steps to withdraw my money. It turns out during this whole time, the value of my Coinbase account had decreased and I was only able to withdraw {$180.00}. During all of the email exchanges and unnecessary steps, nobody mentioned to me that the value was decreasing until the final email message on XX/XX/XXXX. I responded back addressing these concerns and asked to speak with a manager on the phone but Coinbcased has stopped responding to my messages all together.
Company Response: Closed with explanation

Timely Response



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