KEYCORP

Consumer Complaints

There are over 3585 complaints on file for KEYCORP. Dated between 2019-12-10 and 2011-12-08.

Complaints by Product

Bank account or service - Checking account660
Checking or savings account - Checking account647
Student loan - Non-federal student loan405
Bank account or service - Other bank product/service192
Mortgage - Other mortgage148
Credit card or prepaid card - General-purpose credit card or charge card127
Mortgage - Home equity loan or line of credit124
Credit card - 123
Mortgage - Conventional home mortgage95
Checking or savings account - Other banking product or service88
Mortgage - Home equity loan or line of credit (HELOC)81
Mortgage - Conventional fixed mortgage74
Vehicle loan or lease - Loan73
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting72
Consumer Loan - Vehicle loan69
Bank account or service - (CD) Certificate of deposit57
Consumer Loan - Installment loan44
Student loan - Private student loan42
Checking or savings account - Savings account38
Bank account or service - Savings account38
Mortgage - Other type of mortgage37
Payday loan, title loan, or personal loan - Personal line of credit29
Checking or savings account - CD (Certificate of Deposit)28
Debt collection - Non-federal student loan24
Consumer Loan - Personal line of credit23
Mortgage - FHA mortgage20
Debt collection - Other (i.e. phone, health club, etc.)20
Debt collection - Other debt16
Debt collection - I do not know15
Mortgage - Conventional adjustable mortgage (ARM)15
Payday loan, title loan, or personal loan - Installment loan14
Credit card or prepaid card - Government benefit card11
Debt collection - Credit card debt11
Debt collection - Mortgage debt9
Credit reporting - 8
Debt collection - Private student loan debt8
Bank account or service - Cashing a check without an account7
Credit card or prepaid card - General-purpose prepaid card7
Money transfer, virtual currency, or money service - Domestic (US) money transfer7
Debt collection - Credit card7
Money transfers - Domestic (US) money transfer7

Latest Complaints

2019-12-09

Unexpected or other fees

Credit card or prepaid card: General-purpose prepaid card


Company Response: Closed with explanation

Timely Response

2019-12-05

FL

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2019-12-03

Lower Makefield, PA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2019-12-02

Deerfield Beach, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: In progress

Timely Response

2019-12-02

OH

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-12-01

Philadelphia, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Was not notified of investigation status or results
Company Response: In progress

Timely Response

2019-12-01

Brooklyn, NY

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: Closed with explanation

Timely Response

2019-11-27

Lake, MI

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with monetary relief

Timely Response

2019-11-27

Ridley Park, PA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)


Company Response: In progress

Timely Response

2019-11-26

Reno, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: In progress

Timely Response

2019-11-25

Irondequoit, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-25

Helvetia, OR

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-11-25

Canton, OH

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)


Company Response: In progress

Timely Response

2019-11-22

N Falls, NY

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: In progress

Timely Response

2019-11-22

Keizer, OR

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: Closed with explanation

Timely Response

2019-11-22

Freeville, NY

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-11-21

Eugene, OR

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with non-monetary relief

Timely Response

2019-11-21

Latrobe, PA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2019-11-21

Logan, UT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-11-20

Binghamton, NY

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-11-20

Easton, PA

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: Closed with explanation

Timely Response

2019-11-19

Anderson, IN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-11-19

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: In progress

Timely Response

2019-11-19

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: In progress

Timely Response

2019-11-18

IN

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: In progress

Timely Response



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