NAVY FEDERAL CREDIT UNION

Consumer Complaints

There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.

Complaints by Product

Checking or savings account - Checking account829
Bank account or service - Checking account617
Credit card or prepaid card - General-purpose credit card or charge card456
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting441
Credit card - 379
Bank account or service - Other bank product/service241
Consumer Loan - Vehicle loan217
Mortgage - VA mortgage186
Vehicle loan or lease - Loan160
Checking or savings account - Other banking product or service156
Mortgage - Other mortgage151
Mortgage - Conventional fixed mortgage146
Debt collection - Credit card debt137
Mortgage - Conventional home mortgage126
Checking or savings account - Savings account103
Bank account or service - Savings account98
Consumer Loan - Installment loan87
Debt collection - Credit card76
Debt collection - Other debt68
Debt collection - I do not know66
Mortgage - Home equity loan or line of credit57
Payday loan, title loan, or personal loan - Personal line of credit52
Payday loan, title loan, or personal loan - Installment loan50
Debt collection - Other (i.e. phone, health club, etc.)50
Debt collection - Auto debt38
Mortgage - Other type of mortgage37
Credit reporting - 33
Consumer Loan - Personal line of credit31
Mortgage - Home equity loan or line of credit (HELOC)28
Mortgage - FHA mortgage23
Money transfer, virtual currency, or money service - Domestic (US) money transfer22
Mortgage - Conventional adjustable mortgage (ARM)16
Debt collection - Mortgage debt13
Money transfer, virtual currency, or money service - International money transfer13
Bank account or service - (CD) Certificate of deposit12
Checking or savings account - CD (Certificate of Deposit)11
Debt collection - Auto11
Money transfers - International money transfer11
Money transfers - Domestic (US) money transfer8
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report8
Bank account or service - Cashing a check without an account7
Debt collection - Mortgage6

Latest Complaints

2019-12-16

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage


Company Response: In progress

Timely Response

2019-12-16

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage


Company Response: In progress

Timely Response

2019-12-16

Beallwood, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: In progress

Timely Response

2019-12-16

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: In progress

Timely Response

2019-12-15

Clinton, MD

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: In progress

Timely Response

2019-12-14

Mansfield, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: In progress

Timely Response

2019-12-13

Philadelphia, PA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-12-13

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage


Company Response: In progress

Timely Response

2019-12-13

Baiting Hollo, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-12-12

Columbia, SC

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: In progress

Timely Response

2019-12-12

Baiting Hollo, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-12-12

Albuquerque, NM

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Company Response: In progress

Timely Response

2019-12-12

Dale City, VA

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Company Response: In progress

Timely Response

2019-12-12

Masons Island, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-12-11

San Diego, CA

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Company Response: In progress

Timely Response

2019-12-11

Kissimmee, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: In progress

Timely Response

2019-12-10

Eastchester, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: In progress

Timely Response

2019-12-10

San Antonio, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-12-10

NC

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was result of identity theft
Company Response: In progress

Timely Response

2019-12-10

Altamonte Spg, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-12-10

Tulare, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage


Company Response: In progress

Timely Response

2019-12-09

SC

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: General-purpose credit card or charge card

Their investigation did not fix an error on your report
Company Response: In progress

Timely Response

2019-12-09

Cheverly, MD

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: In progress

Timely Response

2019-12-09

Covington, GA

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: In progress

Timely Response

2019-12-09

Houston, TX

Applying for a mortgage

Mortgage: Other type of mortgage


Company Response: In progress

Timely Response


Related Finance Registrations
Legal Entity Identifier 5493003GQDUH26DNNH17 [NAVY FEDERAL CREDIT UNION]

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